Customer contact
Defines what leaves, approves the final scope and stays reachable.
The job works when every role is clear.
A commercial cleanout depends on a reachable customer contact, a property contact, a crew lead and a removal crew working from the same scope.
Who does what.
Property contact
Confirms docks, elevators, gates, parking and building rules.
Crew lead
Reviews the route, load and exclusions before work starts.
Removal crew
Protects the path, carries accepted items and loads the truck.
Questions to ask at the handoff.
- Who can approve additional items or a changed price?
- Who has keys, gate codes and elevator access?
- Which rooms, fixtures and documents must stay?
- Where should reusable, regulated or confidential items be separated?
- What condition should the cleared area be left in?
Name the decision-maker before arrival.
Share the item types, volume, access path and timing by phone so the scope can be reviewed before work begins.